FAQs
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Collision Repair
What should I do immediately after an accident?
Ensure everyone's safety, call the authorities, and contact us for assistance and towing coordination.
Can you repair vehicles with severe damage?
Yes, our team is experienced in handling all levels of collision damage, from minor dents to major structural repairs.
How long does a typical collision repair take?
It depends on the extent of damage. Most repairs are completed within 5–10 business days.
Do I need to get multiple estimates before choosing a repair shop?
No. You're legally allowed to choose the repair shop of your preference. One estimate is sufficient.
Will my vehicle look like new after repairs?
Yes, we use OEM parts and expert refinishing techniques to restore your car to pre-accident condition.
Paint & Body Work
Can you match the paint color exactly?
Yes, we use computerized color-matching technology for precise results.
How long does it take to paint a car?
Small jobs can take a few days, while full repaints or extensive work may require up to a week.
Will the new paint last as long as the original factory paint?
Yes, our high-quality materials and finishes are designed to last just as long or longer.
Do you offer custom paint finishes?
We specialize in factory color restoration, but we can also accommodate custom requests upon consultation.
What causes paint to fade or chip over time?
Sun exposure, weather conditions, and poor maintenance. We offer tips and products to protect your finish.
Hail Damage Repair
What is Paintless Dent Repair (PDR)?
PDR is a non-invasive method to remove dents without the need for painting, ideal for hail damage.
Will my insurance cover hail damage repair?
Yes, most comprehensive auto insurance policies cover hail damage.
How long does a typical collision repair take?
Typically 1–3 days, depending on the severity and number of dents.
Will hail damage affect my car’s resale value?
If left unrepaired, yes. That’s why timely restoration is key.
Can you repair aluminum panels affected by hail?
Yes, our technicians are trained to repair all types of body materials, including aluminum.
Frame Straightening & Structural Repair
How do I know if my vehicle’s frame is damaged?
Misaligned panels, uneven tire wear, and poor handling can all be signs. We do full diagnostics.
Can you restore the structural integrity of a damaged frame?
Yes, we use computerized frame measuring and precision straightening equipment.
Is it safe to drive a car with a bent frame?
No. It compromises your safety. Bring it in for inspection immediately.
Will my car drive the same after frame repair?
Yes, once repaired and realigned, your vehicle should handle like new.
Do frame repairs impact insurance claims?
No, but documentation and repair quality are critical, which we provide in full.
Commercial Vehicle Service
What types of commercial vehicles do you service?
We work on vans, box trucks, utility vehicles, and fleet cars.
Can you work directly with our fleet insurance provider?
Absolutely. We coordinate directly to expedite approvals and repairs.
Do you offer priority service for commercial clients?
Yes, we understand your vehicle is vital to your business.
Can you do custom paint and branding work?
Yes, including matching existing fleet designs.
Do you offer pickup and drop-off for fleet repairs?
Yes, we provide flexible logistics for commercial customers.
Free Estimates & Towing Coordination
Do I need to pay for an estimate?
No, we offer free written estimates for all services.
How do I request a free estimate?
You can request one online through our form or by visiting our shop.
Is towing included in your services?
Yes, we coordinate towing for accident-damaged vehicles.
Will my insurance cover towing costs?
Many insurance policies cover towing—check with your provider or let us assist.
How quickly can you arrange a tow?
In most cases, within the same day. Call us at 210-899-4040 for urgent needs.
Insurance Preferred Shop
Are you approved by major insurance companies?
Yes, we are a preferred shop for many insurers, streamlining your repair process.
Do I need to get approval from my insurer first?
Not necessarily. We handle communication and approvals directly with your provider.
Will you help with the insurance paperwork?
Yes, we manage all necessary documentation and estimates for claims.
Can I choose your shop even if my insurer recommends another?
Absolutely. By law, you have the right to choose your repair shop.
Will my insurance cover all repairs?
If you're covered for the type of damage, we’ll ensure repairs match your policy limits.
Additional Services
Do you offer detailing services after repairs?
Yes, we offer full detailing to make your car look its best post-repair.
Can I bring in my car for just a quick inspection?
Yes, walk-ins are welcome for visual inspections and consultations.
Do you repair glass or windshields?
Yes, we can replace or repair damaged auto glass as part of our services.
Can you install OEM parts only?
Yes, we work with OEM parts when required or requested.
Do you offer loaner or rental cars during repairs?
Yes, depending on availability and your insurance coverage. We’ll help you coordinate.
Do you offer a warranty for your work?
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